Last Updated: 22nd June, 2026
At Hair House by Noonie, we aim to process and deliver your order safely and efficiently. We currently ship our products within Germany and selected European countries.
1. Order Processing Time
Orders are processed after payment has been successfully received. Processing times may vary depending on:
Product availability
Order volume
Customisation requirements
Wig preparation and quality checks
Customers will receive a confirmation email once their order has been processed and shipped.
2. Delivery Times
Delivery times depend on the destination and the shipping provider selected at checkout.
Estimated delivery times:
Germany: 2-4 working days
European Union Countries: 5-10 working days
Please note: Delivery times are estimates and are not guaranteed. Delays may occur due to courier issues, public holidays, weather conditions, customs procedures, or other circumstances outside our control.
3. Shipping Costs
Shipping fees are calculated during checkout and depend on:
Delivery location
Package size and weight
Shipping method selected
The final shipping cost will be displayed before payment is completed.
4. Tracking Information
Once your order has been shipped, customers will receive tracking information by email where available. Customers are responsible for monitoring their delivery using the provided tracking details.
5. Incorrect Delivery Information
Customers are responsible for providing accurate shipping details during checkout. Hair House by Noonie is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect addresses provided by the customer.
6. Lost or Damaged Packages
If your package arrives damaged or appears to be lost during delivery, please contact us immediately at hairhousebynoonie@gmail.com. We will work with the shipping provider to investigate the issue.
7. International Shipping and Customs
For deliveries outside Germany, customers may be responsible for any customs fees, import charges, or taxes imposed by the destination country where applicable.
Contact
Hair House by Noonie
Prosperstr. 104a
46236 Bottrop
Deutschland
Email: hello@hairhousebynoonie.com