Last Updated: 22nd June, 2026
At Hair House by Noonie, customer satisfaction is important to us. Due to the hygienic nature of wigs and hair products, we have strict return guidelines to protect the quality and safety of our products for all customers.
1. Inspect Your Order
Customers are advised to inspect their order immediately after delivery. If you receive the wrong item, a damaged item, or a product with a manufacturing issue, please contact us within 24 hours of delivery at: hairhousebynoonie@gmail.com.
Please include:
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Your order number
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A description of the issue
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Clear photos or videos showing the problem
2. Return Conditions
Before returning any item, customers must contact Hair House by Noonie and receive approval. Returned items must be:
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Unworn
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Unused
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In their original condition
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With original packaging and accessories included
Note: Items returned without prior communication may not be accepted.
3. Hygiene Policy for Wigs
Due to hygiene reasons, we do not accept returns or exchanges for wigs that have:
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Been worn or used
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Had the lace cut, customised, or altered
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Been washed
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Been styled
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Been coloured, bleached, or chemically treated
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Been damaged by the customer
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Been exposed to makeup, perfume, smoke, oils, or any other smell or substance
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Any signs of use that affect the hygiene, quality, or resale condition of the wig
Any wig returned in these conditions will not be accepted and will be returned to the customer where applicable.
4. Customer Responsibility Before Use
Customers are advised to carefully inspect the wig before cutting the lace, installing, styling, washing, or making any adjustments. Once these actions have been performed, the item may no longer be eligible for return or exchange.
5. Exchanges
Where a return is accepted, Hair House by Noonie may offer an exchange for another available product.
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Any price difference must be paid by the customer.
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Exchange requests are subject to product availability.
6. Return Shipping Costs
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Customer Responsibility: Unless the return is caused by an error from Hair House by Noonie (e.g., wrong item or defective product), the customer is responsible for return shipping costs.
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Non-refundable: Return shipping fees are non-refundable.
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Transit Safety: We recommend using a tracked shipping service, as Hair House by Noonie is not responsible for items lost or damaged during return transit.
7. Refunds
Where a refund is approved, it will be processed after the returned item has been received and inspected. Refunds will be made using the original payment method. Shipping costs may not be refundable unless required by applicable consumer protection laws or where the return was caused by our error.
8. Custom and Personalised Orders
Custom-made wigs, personalised wigs, and wig revamp services cannot be returned or refunded once production or service has started, except where required by law.
Contact
Hair House by Noonie
Prosperstr. 104a
46236 Bottrop
Deutschland
Email: hairhousebynoonie@gmail.com